What to Expect at a Veterinary Appointment
Knowing what to expect during your initial appointment will help make the experience more enjoyable for both you and your pet.
Please arrive approximately 10 minutes early to fill out our New Patient Form. To save a bit of time, you can complete the New Patient Form online in advance.
Meet Your Veterinarian
A member of our team will review your pet's medical history and discuss any concerns you may have. You are welcome to ask any questions you wish, and we will devote time to responding to them.
Examination, Diagnosis & Treatment
After assessing your pet, we will provide you with a diagnosis and treatment options. Together, you and your veterinarian will develop a treatment plan for your pet.
Following your visit, we will provide you with a detailed report summarizing our findings, our discussion with you, and your pet's treatment plan. We will keep this information on file for your convenience.
Our Pet Care Philosophy
We are pleased to serve pet owners throughout Fort Oglethorpe and the Chattanooga area. We are committed to providing state-of-the-art veterinary service with compassion and care for you and your pet.
We are committed to preventing illness, educating clients, and providing comprehensive emergency and rehabilitative care for pets.
Read through our hospital FAQs to learn more about our office policies, payment options, and appointment scheduling.
- What types of payment options are available?
Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.
- Are there payment plans available for my pet’s care?
We are proud to offer CareCredit as a financing option. They offer an easy application process that will give you results in minutes.
- Will I be provided with an estimate of costs?
We will provide a good-faith estimate of the cost of our services before treating your pet. However, unforeseen circumstances may arise that impact your final bill.
We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate before any further treatment.
- Should I call ahead to book an appointment?
- What is your appointment cancellation policy?
If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.
- What types of animals do you treat?
We take care of all small domestic pets such as cats and dogs, and exotic pets such as birds, rabbits, reptiles, and rodents.
- Where can I purchase my pet's prescription and food?
You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.
- What are the fees associated with an emergency visit?
A deposit payment is required for all emergency examinations. Once the staff and doctors have examined your pet, an estimate for treatment will be given to you to determine a treatment plan.
If further hospitalization, diagnostics, or surgery are required, a deposit is required up front, with payment in full due when your pet is discharged.
- Can you help with my pet insurance?
We’re happy to help you fill out pet insurance forms for your pet’s visit.
Pet Owner Resources
Here are some helpful links for your pet's health.